Privacy Policy

This Privacy Policy explains how Neoderma Inc., doing business as Neoderma Advanced Skin Care (“Neoderma,” “we,” “us,” or “our”) collects, uses, and protects information when you visit our website. By using this website and by providing your information to us, you agree to the practices described here.

Please do not send sensitive medical information through this website. Health information you provide during treatment at our clinic is handled separately under the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which is available at our office. This policy covers only information collected through the website.

Information we collect

Information you give us

When you fill out a form on our site — such as an email signup, consultation or appointment request, or contact message — we collect the information you provide, which may include your name, email address, phone number, and any details you choose to include in your message.

Information collected automatically

Like most websites, we and our service providers automatically collect certain technical information when you visit, such as your IP address, browser and device type, pages viewed, and how you found us. This is collected through cookies and similar technologies (see “Cookies and analytics” below).

How we use your information

• Respond to your inquiries and consultation requests
• Schedule and manage appointments
• Send you marketing emails about specials, events, and skincare tips when you sign up for our list (you can unsubscribe at any time)
• Operate, maintain, and improve our website
• Detect and prevent fraud, spam, and abuse
• Comply with legal obligations

Consent to be contacted (calls, texts, and email)

By providing your telephone number, mobile/cell number, or email address to Neoderma — whether through this website, when requesting or booking an appointment, or in person — you agree and consent that Neoderma and those acting on its behalf may contact you using that information for any purpose, including marketing and promotional messages, special offers, appointment scheduling, reminders, confirmations, follow-up, billing, and other informational or transactional communications.

These communications may be sent by live or automated telephone calls, prerecorded or artificial-voice messages, text (SMS/MMS) messages, and email, including through an automatic telephone dialing system. Message and data rates may apply, and message frequency may vary.

Your consent is not a condition of purchasing any goods or services. You may opt out of marketing communications at any time:

• Text messages: reply STOP to any text to unsubscribe, or HELP for help.
• Email: click the unsubscribe link in any marketing email.
• Calls or any channel: contact us at (714) 533-4777 or info@neodermacenter.com.

Opting out of marketing does not stop non-marketing messages related to your care or transactions, such as appointment confirmations and reminders.

Email marketing

When you sign up for our email list (for example, to receive a first-visit offer or our specials), we add your email address to our email marketing platform, Constant Contact, and may store it in our internal records. Every marketing email includes an unsubscribe link, and you can opt out at any time. You may also email us at info@neodermacenter.com to be removed.

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our site. We may use analytics services such as Google Analytics, which set their own cookies and collect usage data on our behalf. You can control or disable cookies through your browser settings, though some features may not work as intended if you do.

How we share information

We do not sell your personal information. We share it only:

• With service providers who help us operate the site and our business — for example, our website host (Vercel), email marketing platform (Constant Contact), form and data tools (Google), and online scheduling provider — who may process it only on our instructions.
• With financing partners you choose to apply with (such as Cherry and CareCredit), only when you elect to use them.
• For legal reasons when required to comply with the law, enforce our terms, or protect the rights and safety of our patients, staff, or others.
• In a business transfer such as a merger, acquisition, or sale of assets.

Third-party links

Our site links to third-party services (such as our booking page, financing partners, and social media). Their use of your information is governed by their own privacy policies, not this one. We encourage you to review them.

Data security and retention

We maintain reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. We keep personal information only as long as necessary for the purposes described here or as required by law.

Your choices and rights

• Marketing: opt out of marketing emails anytime via the unsubscribe link or by contacting us.
• Cookies: manage or disable cookies through your browser.

California residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), gives you certain rights regarding your personal information. In the past 12 months we may have collected the following categories of personal information: identifiers (such as name, email address, phone number, and IP address); internet or network activity (such as browsing and interaction with our site); and commercial information (such as services inquired about). We collect this for the business purposes described in this policy.

You have the right to:

• Know and access the personal information we have collected about you;
• Request correction of inaccurate personal information;
• Request deletion of your personal information;
• Opt out of the “sale” or “sharing” of personal information, and limit the use of sensitive personal information;
• Not be discriminated or retaliated against for exercising your rights.

We do not sell your personal information for money. Some analytics or advertising cookies may be considered a “sale” or “sharing” under California law; you can opt out through your browser cookie controls. Under California's “Shine the Light” law, you may also request information about disclosures of personal information to third parties for their direct marketing purposes.

To exercise your rights, contact us at info@neodermacenter.com or (714) 533-4777. We may need to verify your identity before responding, and you may use an authorized agent to submit a request on your behalf. We will respond within the timeframes required by law.

Protected health information (HIPAA & California CMIA)

Medical information created during your care at Neoderma is “protected health information” and is governed by the Health Insurance Portability and Accountability Act (HIPAA), the California Confidentiality of Medical Information Act (CMIA), and our separate Notice of Privacy Practices — not by this website policy. We maintain and protect that information in compliance with applicable laws. Please do not submit medical history, diagnoses, or other sensitive health details through website forms; use them only for general contact and scheduling.

Children's privacy

This website is not directed to children, and we do not knowingly collect personal information from children under 13. Our treatments are intended for adults, and some require you to be 18 or older.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the site after changes take effect means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or your information, contact us:

Neoderma Advanced Skin Care
1175 E Lincoln Ave, Anaheim, CA 92805
(714) 533-4777
info@neodermacenter.com